PLEASE REVIEW THIS AGREEMENT THOROUGHLY, AS IT HOLDS SIGNIFICANT INFORMATION CONCERNING YOUR LEGAL ENTITLEMENTS AND RESOLUTIONS
The Datasur Service Agreement outlines the fundamental terms and provisions governing your utilization of our datacenter services and facilities. This Datacenter Service Agreement (“Service Agreement”) exclusively applies to your engagement with Datasur’s datacenter services, encompassing our website and website marketing-related offerings (“Website Services”). Any capitalized terms mentioned herein but not expressly defined will bear the definitions as stipulated in the Universal Terms of Service Agreement.
Datasur offers datacenter services, including, but not limited to, consultancy, website hosting, web development, e-mail, ISP, and related services (the “Services”). A detailed description of the Services, including specifications, is provided at the website www.datasur.sr.
3.1 Datasur reserves the right to terminate the client’s account under the following circumstances:
3.2 Datasur shall not be liable for any consequential, indirect, or incidental damages arising out of the use of its datacenter services.
3.3 Service uptime is guaranteed at 99.85% per month, excluding scheduled maintenance, with the SLA being the primary reference.
3.4 Data storage limitations apply as specified in the service agreement. Any exceeding of these limitations may result in additional charges or service restrictions.
4.1 As the client or subscriber, you agree to the following obligations:
4.2 Datasur represents and warrants that it has the necessary expertise and resources to provide the datacenter Website Services in a professional and competent manner.
4.3 The client represents and warrants that it has the authority to enter into this agreement and that the data and content it hosts on the provider’s servers do not violate any third-party rights or applicable laws.
4.4 Datasur offers no warranty regarding the suitability of the services for the client’s specific purpose and usage.
4.5 It is solely the client’s responsibility to save and create backups for their website, as well as any User Content, and all data or information transmitted or received through the Website Services.
4.6 For all Website Services, “Your User Content” encompasses any domain names registered by or on behalf of the client in connection with the Services. Datasur relies on the assertion of the client for appropriate content usage for any website you establish or oversee.
4.7 Data Storage and Security: the Client is accountable for the maintenance of their website and all of its content on Datasur’s servers. It is the client’s sole responsibility to take the following measures:
4.8 Compliance: The client agrees to comply with all applicable laws and regulations related to the use of the Services.
4.9 Data and Content: The client is solely responsible for the data and content stored or transmitted using the Services and ensures that such data and content do not infringe upon any third-party rights or violate any applicable laws.
5.1 Fees: The Client agrees to pay the fees as specified in the invoice.
5.2 Payment Terms: The Client shall adhere to the payment terms outlined in the invoice.
5.3 Disputed Charges: In the event that the Client has a genuine dispute with any charges for any of the Services from Datasur, the Client must promptly notify Datasur in writing of the contested charges on or before the Due Date. This notification should include a reasonable explanation for and the specific amount of the dispute. It is important to note that the Client remains obligated to pay the undisputed portion of the Services charges by the Due Date. Within 10 business days of receiving the dispute notice, Datasur will review the contested charges.
Additionally, it’s important to note that all clients, including those who have not specifically agreed upon a specific Service Level Agreement (SLA) with Datasur, are automatically placed under our basic SLA. This ensures that every client receives a minimum level of service commitment from Datasur. Below is a brief overview table outlining key metrics included in our SLAs, such as uptime percentages and response times:
| Pick your SLA¹ | □ Standard | □ Pay As You Go² | □ Premium | |
| Price per Month | [Total per Month in USD] | No additional cost | [Total per Month in USD] | |
| Hotline Support | 8/5 | Not applicable | 24/7/365 | |
| Service Hours | 8hrs x 5days | 8hrs x 5days | 24hrs x 7days | |
| Remote Hands | 30 min p/m included | Additional costs | 60 min p/m included | |
| Smart Hands | 30 min p/m included | Additional costs | 60 min p/m included | |
| Low | 2 hrs (Office hrs) 4 hrs (Outside office hrs) | 2-4 hrs (Office hrs) | 1 hr. (Office hrs) 2 hrs (Outside office hrs) | |
| Response Time | Medium | 2 hrs (Office hrs) 2-4 hrs (Outside office hrs) | 2-4 hrs (Office hrs) | 1 hr. (Office hrs) 2 hrs (Outside office hrs) |
| High | 1 hr. (Office hrs) 2 hrs (Outside office hrs) | 1-2 hrs (Office hrs) | 30 min (Office hrs) 1 hr. (Outside office hrs) | |
| Low | 2 business days | Best effort | 2 business days | |
| Repair Time | Medium | 2 business days | Best effort | 1 business day |
| High | 24 business hrs | Best effort | 12 business hrs | |
| Priority in ticket support | Included | Excluded | Included | |
| Guaranteed availability | 99.75% | 99.50% | 99.85% |
¹Customer can order customized services, the charges for the SLA Custom will be determined on request.
²Pay As You Go = Basic
Both Parties agree to maintain the confidentiality of any proprietary or confidential information exchanged during the provision of Services.
This Agreement shall be governed by and construed in accordance with the laws of Suriname.
